Refund policy

🌿 Amlo – Returns, Refunds & Complaints Policy

We care deeply about your experience with Amlo. Since our jars are handmade and perishable, we’ve kept our policy fair, transparent, and simple.

✅ What’s Eligible for Refund or Replacement?

We offer refunds or replacements only in the following cases:

  • Jar received damaged, leaking, or broken

  • You received the wrong product

🕒 Important: Claims must be made within 2 days of receiving your order, with clear photos of the issue.

❌ Not Eligible:

  • Change of mind

  • Taste preferences

  • Consumed jars

📩 How to Report an Issue

Please email us at [help@amlo.in] with:

  • Your Order ID

  • Clear photos of the issue

  • A brief description of the problem

  • Date you received the delivery

We’ll respond within 24 hours and resolve your issue within 3 working days.

🔁 What Happens Next?

Based on your issue, we’ll offer:

  • A refund to your original payment method

  • A free replacement jar will be shipped to you

  • A discount code for your next order (in special cases)

📝 Internal Notes

  • All complaints are logged and reviewed monthly

  • Feedback helps us improve product, packaging, and service quality

❤️ Our Promise

We’re a small, craft-led brand — but we take every jar personally. If something goes wrong, we’ll make it right.